🛠️ Support Operations

Support Center

Structured support for onboarding, billing, integrations, and incident handling with clear SLAs.

⏱️ First Response

< 30 min (high)

📮 Channels

Email + Ticket

🧭 Coverage

Account to API

Overview

Use this center to troubleshoot booking issues, integration failures, account access, and billing operations.

Ticket-driven Priority queues SLA-aware Escalation flow

Support Areas

Account & Billing

Subscription plans, invoices, payment failures, and refund support.

Booking & Rescheduling

Slot conflicts, unavailable times, attendee notification issues.

Integrations

Zoom, Meet, Teams, Outlook, and Slack connection troubleshooting.

API & Webhooks

Signature validation, retries, and payload delivery diagnostics.

Log an Issue

Share complete details so our team can resolve issues faster and with fewer follow-ups.

Contact Team

Office

Mohanpur, Arcadia Grant, Prem Nagar, Dehradun 248007

For urgent production incidents, reference ticket ID in all follow-ups.

Escalation Policy

If priority=high and no response in 30 minutes:
1) Auto-escalate to L2 support
2) Notify account owner
3) Open incident channel
4) Share ETA and mitigation updates